Never call something state-of-the-art merely by the new choice of anodized paint. A new product - something worth nothing - is a piece made of multiple parts. Designed by multiples. Created by multiples. Because any new product developed today is almost never single-handedly delivered, this brings forth the need of a contextual and unanimous methodology of generating agreement across multiple teams.
Contextual Design, as they call it, combines design, marketing, delivery, and support all in favor of the customer. Similar to how Zappos have wholehearted dedication themselves to customer service, contextual designers are dedicated to building models around the coherent environments people work in. Going in with contextual inquiries (one-on-one interviews with 8-12 people) for details and using team interpretation sessions to extract insights from those stories can capture the issues at hand, draw work models, and develop a shared view of the customer's needs. Think of yourself as a "sportscaster," recording every tool, sequence of actions, method of organization, and interaction you see.
However, we all know systems are never designed for just one person. Designing for a general customer population is probably your next best bet. Consolidating data and using affinity diagram maps (usually via Post-It notes) to render relationships in a visible plane can help organize ideas and reveal strategies otherwise hidden from your "ah-ha" moments. With this information, you can now unleash those lovable lists, "The four functions of this product is to..." You get the idea.
Next, your work redesign sets the stage for delivery of non-technology pieces of the pie. This step primarily for the stakeholders and presents the vision behind the design - its place in the advancement of "x." Follow up with storyboards and scenarios to illustrate your future world, backed by customer data. And finally, putting in place User Environment Designs (UED) help contrast the old system with the new. It shouldn't be long until everyone appreciates your marketing and creative genius.
So, while it's no easy task, contextual design solidifies a system in context of the user's point of view, provides a holistic perspective throughout the development of the product, and gives the design team a coherent system to work with for both customers and the organization they work for.
Wednesday, September 09, 2009
Contexual Design at Work
Subscribe to:
Post Comments (Atom)
About Me
Topics
- Accessories (60)
- Advertising (14)
- Advice (15)
- Anime Reviews (12)
- Apple (47)
- Appliances (9)
- Architecture (65)
- Art (329)
- Bath (6)
- Bedroom (47)
- Bikes (44)
- Branding (15)
- Business (8)
- Cameras (42)
- Cars (18)
- Clothing (64)
- Concerts (2)
- Customize (8)
- Decor (155)
- Dermatology (1)
- Design (496)
- DIY (1)
- DS Lite (11)
- Economy (1)
- Entertainment (5)
- Event Reviews (2)
- Exposition (251)
- Fashion (73)
- Feature (2)
- Finance (3)
- Food (44)
- Funny (126)
- Furniture (131)
- Game Reviews (20)
- Games (68)
- Gear (124)
- Girls (127)
- Giveaways (3)
- Graffiti (2)
- Green (8)
- Hair (1)
- Hardware (20)
- HCI (82)
- Head-Fi (23)
- Health (1)
- Hip-Hop (13)
- Home (271)
- Ideas (50)
- IKEA (30)
- Inspiration (75)
- Interface (6)
- iPad (5)
- iPhone (11)
- iPod (6)
- Jokes (1)
- Kitchen (60)
- Landscape (2)
- Laptops (20)
- LCD (14)
- Lighting (1)
- Linux (1)
- Marketing (2)
- Materials (2)
- Medicine (1)
- Movie Reviews (201)
- MP3 (104)
- Music (261)
- Music Reviews (6)
- News (24)
- Nintendo (12)
- Office (59)
- Pens (3)
- People (4)
- Phones (2)
- Photography (59)
- Picks (1)
- Poetry (9)
- Politics (10)
- Print (1)
- PS3 (35)
- PSP (2)
- Publications (7)
- Puppies (1)
- Quotes (28)
- Random (127)
- Reads (1)
- Real Estate (3)
- Recipes (31)
- Retro (5)
- Roundup (5)
- Shopping (1)
- Software (12)
- Software Review (1)
- Speakers (2)
- Square-Enix (2)
- Style (131)
- Technology (224)
- Technology Reviews (6)
- Television Reviews (5)
- Tools (1)
- Toys (15)
- Travel (8)
- Trends (40)
- Tutorials (40)
- Video (242)
- Wallpapers (2)
- Windows (12)
- Xbox360 (7)
Popular Posts
-
I guess this is what Mario were to look like if he were to grow up Metal Gear style. Even Bowers looks something along the lines of a boss ...
-
If you're familiar with Oldboy and Sympathy for Mr. Vengeance, you might have a idea of what Chan-wook Park's work is like. His movi...
-
Step One : Add childhood memory toys. It drives creativity from when you were young, dry of all college propaganda about how the mature worl...
-
Can little Sackboys really save all of humanity? 9 is a bleak little story, and while animated, it does carry many mature themes such as dar...
-
Momentarily, I have a black RAZR and a black 8GB iPod Nano 2G with zero complaints. However, if I were to ever get tired of having my pocket...
-
For the rest of June, I will be covering something I feel I don't cover enough of on a daily basis - audiophile-grade production and lis...
-
Didn't think I'd be sitting in on this one, but I did and my, what a surprise. Though from looking at the reviews and trailer alone ...
-
What's a day without that Kitsune French electro-pop blowing out your eardrums and eyes? It's like a day without light, warmth, or f...
-
Regarding "pretty design" and all things similar; To affect, which is inexplicably linked to attitudes, expectations and motivatio...
-
Haha, man. This IT guy that works at CrunchGear made my day yesterday as he basically went and flipped out on computers on an epic scale. I...
Archives
-
▼
2009
(460)
-
▼
September
(32)
- Temporarily Stuck in Japanese Party Mode
- Google Suggestions
- Variations on Themes
- Corn Con Queso Fresco Recipe
- Vintage Goes Mainstream
- Fail, A Good Thing
- Fun with Mannequins
- Why We Need Things
- Taxi Cab Yellow Vipp Garbage Cans
- Probes: More Contextual Awareness
- Hey There, Nice Glass
- Micro 4/3, You Sexy Beasts
- Fixies In My Sleep
- Vin. Diesel.
- Arranging In Small Spaces
- Scrabble Pieces as Book Labels
- BKRW x Albrecht Gerlach NYC Street Fashion
- Probing Culturally, Masterfully
- Short, Crude Laughs
- Contexual Design at Work
- Studio Sexy No Jutsu
- Design Ethnography
- Process of Interaction Design
- Max Manus Review
- Fonts That Piss Us Off
- Interfaces, Interactions & Playthings
- Bringin' It Back to 2002
- We All Love Surveys
- Micro Four Thirds, What?
- In Regards to Those Evil Focus Groups
- An Aviator World
- So, What Is Design Exactly?
-
▼
September
(32)
1 comments:
Thanks for the kind words about the Contextual Design process! This is a nice description of how it provides value and what makes it unique. If anyone wants more info about the process, you can go to the InContext Design website (the company founded by the creators of Contextual Design) http://www.incontextdesign.com
How did you learn about Contextual Design and what kinds of projects have you used the process for?
David B. Rondeau
Design Chair at InContext Design
Twitter: dbrondeau
Post a Comment